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Policies and terms

Privacy and Cookie Policy

To understand website use, improve content and monitor technical performance, the website loads analytics and performance-monitoring tools when you visit.

01

Data we collect

When you browse the website, we may process device and browser type, approximate location derived from IP address, pages viewed, referral source, engagement data, website errors and performance data.

When you contact us by phone, email or WhatsApp, the relevant communications platform processes the contact details and enquiry content you provide. The policy pages do not collect payment or identity-document data.

02

Analytics and performance tools

The website loads the following third-party tools to understand site use, improve content, identify technical errors and measure performance.

  • Google Analytics 4: page-view, referral and engagement trends.
  • Microsoft Clarity: page interaction, click, scroll and session-experience analysis. Confirm the page and purpose before entering sensitive data.
  • Alibaba Cloud ARMS RUM: real-user performance, Web Vitals, resource, API and JavaScript error monitoring.
03

Cookies and analytics technologies

Google Analytics, Microsoft Clarity and related services may use cookies or similar technologies to record browser, device, referral, page-view and interaction data. Alibaba Cloud ARMS RUM processes website performance, resource, API and error data.

You can restrict or delete cookies through your browser settings. Some analytics data may then go unrecorded, without affecting access to policy pages or the website's main content.

04

How we use data and third-party processing

We use data to operate the website, improve content and service, analyse traffic, protect site security and respond to enquiries. Analytics providers may process data outside Hong Kong under their service terms.

The store location in the footer displays Google Maps or Amap according to network availability. When a map loads, its provider may process your IP address, device and browser data. This feature does not depend on analytics cookies.

We do not sell your personal data. We disclose it only where needed to provide a service, comply with law or protect legitimate rights. Third-party platforms also apply their own privacy policies.

05

Retention and your rights

We keep data only for as long as needed for the purposes above, legal obligations or dispute handling. Analytics-provider retention periods may differ.

To ask about, correct or request deletion of personal data under our control, contact Customer Service. We will handle verifiable requests under applicable law.

06

Policy updates

If our analytics tools, cookie purposes or data practices change materially, we will update this page and its date.

Need help?

If you have questions about a policy or transaction arrangement, contact Customer Service before you trade.