Delivery and Store Pickup Policy

Upon full settlement of the order invoice, goods will arrive at the store within 3 business days. Passto Bullion will issue a stock arrival notification to the Customer via email or WhatsApp (or other registered contact methods). The Customer may then schedule an in-store pickup appointment through our online booking system.

For orders containing pre-order items, the estimated arrival time is approximately one week from order confirmation. Passto Bullion will issue a consolidated stock arrival notification only after all pre-order items within the same order have been fully prepared.

The production lead time for bespoke solid gold (999.9) products generally ranges from 4 to 8 weeks, depending on the complexity of the product design. For accurate delivery schedules, please consult our Customer Service Department. Upon completion of the item, Passto Bullion will issue a stock arrival notification.

The Customer must collect the goods in person at the store within 10 business days from the date of the stock arrival notification.

If the goods remain uncollected after 10 business days(Pickup deadline) , Passto Bullion will impose a storage and administrative fee of HKD 100 per day until the Customer completes the collection. Passto Bullion reserves the right to sell any goods within the order to offset outstanding charges, or to cancel the order without prior notice.

Upon collection

Customer must present the original registered Hong Kong Identity Card / Passport, together with the online payment platform transaction record for identity verification. Passto Bullion reserves the right to refuse delivery of goods if the required documentation is not produced.

If the Customer wishes to authorise a representative to collect the goods on their behalf, a completed authorisation letter (available upon request from Customer Service) must be submitted to the Customer Service Department via the registered email address, together with copies of the Identity Card / Passport of both the order holder and the authorised representative. The authorised representative must present the original identity document of the representative in person at the store for verification; otherwise, the goods will not be released.

PASSTO BULLION provides local and international shipping services. Freight, customs duties, insurance, and delivery times vary by destination and order contents. Contact Customer Service for a quotation.

To arrange delivery, contact Customer Service by phone or email. PASSTO BULLION will provide a formal quotation and logistics arrangement for individual orders.