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FAQ
Start with answers to common questions about prices, choosing gold, buyback and visiting our store.
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Website quotes usually refresh about every five minutes and are useful for comparing products and following the market. The displayed time does not mean the price is locked. Your actual price is confirmed in the PASSTO BULLION app or in store.
The sell price is a reference for gold you buy from PASSTO BULLION. The buyback price is a reference for gold PASSTO BULLION may purchase from you. A final buyback value still depends on weight, fineness, inspection and product condition.
Sign in to the PASSTO BULLION client app, review the available price, validity period and order terms, then complete the payment flow. If the time expires, payment fails or order conditions change, the quote may lapse and you will need a new price.
Hong Kong purchases are mainly displayed and settled in HKD, with CNY and USD prices shown for comparison. You can view prices per gram or per tael. Other currencies, exchange rates and conversions are for reference only.
Check prices and product specifications on the website, then choose your product and review the order in the PASSTO BULLION app. You can confirm the price, pay and book your pickup from the order page.
The client app shows the currently available options at checkout, including FPS and methods supported by the secure cashier. Available methods, processing status and the final payment result are determined by the checkout page and order record. Do not submit the same payment twice.
A paid order can be used to choose a date and time at the China Hong Kong City store in the client app. After booking, you will see the appointment details and a PK pickup code to present to store staff for verification.
Bring the original Hong Kong identity card or passport that matches the order details, together with the order record and pickup code in the client app. The store must verify the customer and order before releasing the product.
Sign in to the client app and submit an in-store buyback appointment for a suitable time at China Hong Kong City. In store, the team checks the physical gold, weight, fineness and condition before confirming the buyback quote and arrangement.
The PASSTO BULLION app gives an initial estimate based on the day’s reference buyback price, gold weight and fineness. The final value is confirmed after an in-store inspection using the actual weight, fineness and price that day.
Bring your identity document and the physical gold. If available, bring the original purchase record as well. If you have more items, are unsure of the category or need a special arrangement, contact support first to confirm the required information and appointment time.
PASSTO BULLION is a Hong Kong Category A Registered Dealer in Precious Metals and Stones, Registration No. A-B-26-06-11046. The registration information is available on our compliance page.
For corporate purchasing, or a buyback involving more items or a special situation, contact support by WhatsApp, phone or email. Support will explain the available arrangement and next step for your request.
Yes. Tell support how the product will be used, the type and quantity you need, and your design request. We will confirm the available options for the chosen specification. If you have already paid, follow the order-page instructions to send us the engraving text or artwork.
Speak with a bullion adviser on WhatsApp or book a visit to confirm buying, buyback or pickup arrangements at our China Hong Kong City store.